Cancellation & Refund Policy

Effective Date: 1st July, 2025

1. Applicability

This Cancellation & Refund Policy applies to all payments made by Customers for subscription plans or services offered via our Platform.

2. Digital/Service Nature and Refunds

Because our offering is a digital service (software-based, subscription-based, or service-based), you acknowledge that once access is granted or service is initiated, full or partial refunds may not always be feasible. This reflects industry practice for SaaS and service-based models.

3. Cancellation by Customer

You may request cancellation of your subscription or paid services at any time by contacting us at [Contact Email / Support Portal].

Cancellation does not automatically entitle you to a refund for any portion of the subscription period already consumed or for services already delivered.

Upon cancellation, access to paid features will cease at the end of the current billing period (unless otherwise agreed).

4. Refund Eligibility

Refunds will be considered only in the following exceptional circumstances:

We materially fail to deliver the services as described at the time of purchase and are unable to remedy the issue within a reasonable time.

Duplicate or erroneous charges made to your account.

Any other extraordinary situations as assessed by us, at our sole discretion.

If none of these conditions apply, payments are non-refundable.

5. Refund Request Process

To request a refund or cancellation, you must:

Send your request to enquire@klevr.club

Provide your account details, the reason for the request, and any relevant supporting information (e.g. proof of duplicate charge).

Submit the request within 7 days of the charge or incident.

We will review the request and respond within 7 working days. If approved, the refund (full or partial) will be issued to the original payment method or as a credit to your account, at our discretion.

6. No Refund for Free-Trial or Promotional Periods (Optional Clause)

If you offer a free trial or promotional access, you may specify that no refund is provided for trial or promotional periods.

7. Changes to Subscription or Service Tier

If you downgrade your subscription or cancel mid-cycle, we will not prorate or refund for the unused portion unless explicitly agreed.

8. Chargebacks and Disputes

If you initiate a payment dispute (chargeback) via your payment provider without first contacting us, we reserve the right to suspend or terminate your account and withhold future access. Any related fees or chargeback costs may be passed to you.

9. Modifications to Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective upon posting on the Platform. Your continued use after changes constitutes acceptance of the new terms.

10. Contact Information

For any refund or cancellation-related queries, contact us at:

Email Us: enquire@klevr.club

Contact Us: +91 63545 30713

Notes & Suggestions for You

This draft is intended as a boilerplate. Because your services appear similar to those of the site you shared (background verification / SaaS-like service), you may want to tailor clauses about liability, data privacy, refund eligibility, storage of user data, etc. — depending on whether you offer subscription, pay-per-use, or one-time service.

It’s recommended to have a legal review of these documents (especially if you operate internationally) — to ensure compliance with local data protection, consumer, and contract laws.